Notice of Privacy Policies 

True North Therapies PLLC

Effective Date: 01/01/2026

True North Therapies PLLC (“True North,” “TNT,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the individuals and families we serve. This notice discloses the privacy practices adopted by True North Therapies PLLC. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or submit information through our intake forms and processes. This notice describes how medical information may be used and disclosed and how you may access this information.We take reasonable security measures to protect your personal health information from unauthorized access, disclosure, alteration, and destruction. 

  • True North Therapies PLLC is dedicated to maintaining the privacy of your individually identifiable health information (also called protected health information, or PHI). 

  • These policies require True North Therapies PLLC, employees, and any third party that participates with True North Therapies PLLC to comply with privacy rules while engaging in activities. 

  • True North Therapies PLLC will not use or disclose your PHI for marketing or fundraising purposes and will not sell your PHI to anyone for any reason. 

  • True North Therapies PLLC will only use your PHI in an appropriate manner for treatment. Anyone conducting services must protect PHI and will not disclose more information than necessary.  

  • True North Therapies PLLC will only disclose PHI to the child’s legal guardian. A legal guardian must give written authorization to allow us to share PHI with others. 

  • This notice is intended to explain how, when, and why we disclose your PHI. We will never disclose more than necessary.

  • We reserve the right to change the terms of this notice at any time. Any changes will be posted with the effective date. 

Information We Collect

We may collect personal and health-related information that you voluntarily provide, including:

  • Caregiver name and contact information (demographics like email, phone number, address)

  • Learner information (demographics like name, age, date of birth, diagnoses, developmental and medical history)

  • Information about service history, therapies, and educational background

  • Details related to communication, skillset, challenging behaviors, and daily living skills

  • Any additional information you choose to share through our forms, discussion, or communication

This information may include Protected Health Information (PHI) as defined under HIPAA. Our team participates in annual HIPAA certification to ensure all PHI is used only in accordance with HIPAA law.

How We Use Your Information

We use the information you provide to:

  • Initiate, assess, and coordinate services

  • Contact you regarding intake, scheduling, and next steps

  • Prepare for assessments and treatment planning

  • Communicate with you about services and care for your child

We only use your information for purposes that are relevant to supporting your child and your family. We do not share information without your explicit consent in writing.

How We Store and Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your information.

  • Information submitted through our website is stored in secure technology systems.

  • Access to your information is limited to authorized team members who need it to perform their job responsibilities

  • We utilize security measures such as password protection and multi-factor authentication.

  • Any paper copies of documentation is kept in locked filing cabinets within locked rooms.

  • Ipads used for data collection are kept in locked charging carts within locked rooms.

While we take appropriate steps to safeguard your information, no method of transmission over the internet can be guaranteed to be 100% secure.

Rights 

  1. You have the right to access your PHI at any time. True North Therapies PLLC does not charge fees to access your records, but we require that this request be made in writing and allow up to 10 business days for document preparation.  

  2. You have the right to limit access to your health records. This must be provided in writing and include what PHI would need to be limited to and to whom the limits will apply to. 

  3. You have the right to make corrections to or update your PHI. If you feel there is a mistake or missing information, please provide updates or corrections in writing. 

  4. You have the right to revoke access to your PHI that was previously given to us at any time. 

  5. True North Therapies PLLC will notify you immediately if we become aware that an unauthorized person accessed your PHI. 

  6. You have the right to file a complaint to the US Department of Health and Human Services if you feel that your rights have been violated. No retaliatory action will be taken to file a complaint about our Privacy Policy. 

How We May Disclose PHI and Exceptions 

  1. True North Therapies PLLC discloses PHI for treatment – it may be disclosed to your insurance, referring physicians, True North Therapies PLLC staff, and anyone else who is participating in treatment/health care. 

  2. True North Therapies PLLC discloses PHI for payments, including billing for services rendered and collection of payment. This includes PHI about treatment to be received to obtain insurance approval and treatment coverage. 

  3. True North Therapies PLLC may disclose PHI for research purposes – No unique identifiers will be included. 

  4. True North Therapies PLLC may disclose your PHI without your written permission when required By Law. When disclosure is (a) required by federal, state, or local law; judicial, board, or administrative proceedings; or, law enforcement; (b) compelled by a party to a proceeding before a court, arbitration panel or an administrative agency pursuant to its lawful authority; (c) required by a search warrant lawfully issued to a governmental law enforcement agency; or (d) compelled by the patient or the patient’s representative pursuant to state or federal statutes or regulations, such as the Privacy Rule that requires this Notice.

  5. True North Therapies PLLC may disclose your PHI without your written permission for health oversight activities authorized by law including, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general. 

  6. True North Therapies PLLC may disclose your PHI without your written permission to avoid harm. When disclosure: (a) to law enforcement personnel or persons may be able to prevent or mitigate a serious threat to the health or safety of a person or the public; (b) is compelled or permitted by the fact that the client is in such mental or emotional condition as to be dangerous to him or herself or the person or property of others; (c) is mandated by state child abuse and neglect reporting laws (for example, if we have a reasonable suspicion of child abuse or neglect); (d) is mandated by state elder/dependent abuse reporting law (for example, if we have a reasonable suspicion of elder abuse or dependent adult abuse); and (e) if disclosure is compelled or permitted by the fact that you or your child tells us of a serious/imminent threat of physical violence against a reasonably identifiable victim or victims. 

  7. True North Therapies PLLC may disclose your PHI without your written permission to company attorneys, accountants, consultants, and others to make sure that True North Therapies is following applicable laws. 

SMS Service Policy

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from True North Therapies PLLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy. Message HELP for help. Reply STOP to any message to opt out.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

info@truenorthaba.com or 817-532-3302.